Smith.ai is a phone-call product — AI receptionists and live human agents that answer when customers ring. If your real problem is website visitors leaving without ever contacting you, this is the alternative: a 24/7 website chat assistant, built, installed, and managed for you at one flat price.
Smith.ai and Crafted Workspace AI solve different problems. Smith.ai picks up the phone — AI receptionists and live agents handle inbound calls, take messages, and book consults. Crafted Workspace AI lives on your website — it chats with visitors, answers questions from your real business information, and captures leads around the clock.
| Crafted Workspace AI | Smith.ai | |
|---|---|---|
| Channel | Website chat | Phone calls (AI + live human agents) |
| Pricing | Flat $297/mo, unlimited conversations | Per-call metering |
| Setup | Done-for-you: we build, train, install, and manage it | You configure your account and call handling |
| After hours | Answers website visitors 24/7 | Answers phone calls 24/7 |
| Best for | Businesses losing website visitors | Businesses missing phone calls |
Neither is “better” in the abstract. The question is where you're losing customers: on the phone, or on your website?
Every plan we sell is one flat monthly fee with unlimited conversations: $297/month for one website, $997/month for up to five. No counting calls, no minutes, no per-chat fees. Free setup, month-to-month, and a 14-day money-back guarantee on your first charge.
Per-call pricing works differently: your bill grows every time the phone rings. For a busy business, that metering adds up — and it punishes you for being popular. With a flat fee, your busiest month costs exactly the same as your slowest.
We interview you about your business, build the assistant, train it on your services, prices, and policies, install it on your website, and manage it ongoing. New service, new prices, changed hours? Tell us and we update it — free.
You never log into a dashboard, write a script, or touch code. If you'd rather configure software yourself, a self-serve chatbot will be cheaper. If you'd rather never think about it, that's what we're for.
We'll say it plainly: if your customers mostly call you and you need a live human to pick up the phone, Smith.ai is the better fit — especially for law firms, where they're well established. They also offer a free tier (25 calls a month, free forever), which is a reasonable way to test phone coverage.
We don't answer phones. Not as a side feature, not as an add-on — it's simply not what we do. If the phone is your problem, don't buy website chat and hope it helps.
Honesty up front saves everyone time. Our assistant will not:
What it will do: greet every website visitor 24/7, answer from your real business information, capture name, email, and phone, qualify urgency, and send every lead to you instantly.
Only if your problem is website visitors rather than phone calls. Smith.ai answers inbound calls with AI and live agents; we chat with website visitors. Some businesses need both — but if you're choosing one, pick the channel where you're actually losing customers.
$297/month for one website, or $997/month for up to five websites. Setup is free, it's month-to-month with no contract, and your first charge comes with a 14-day money-back guarantee.
Yes. It's one small snippet that works on any platform — WordPress, Wix, Squarespace, or custom sites. We install it for you free as part of setup.
It takes booking requests — date, time, service needed, contact details — and sends them to you instantly. You confirm the actual booking. It doesn't sync with calendars or guarantee slots.
The assistant greets them, answers their questions from your business information, and captures their contact details. If it's urgent — a burst pipe, no heat in winter — it flags it to your on-call contact right away.
Flat $297/mo · Free setup · We build, train, install & manage it · 14-day money-back guarantee
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